Please read these Terms and Conditions carefully before using the Yupji Platform. By registering and using our services, you agree to be bound by these terms.
1. Definitions
- "Platform" means the Yupji mobile application, website, and related services
- "Customer" means a person who books services through the Platform
- "Helper" means an independent service provider registered on the Platform
- "Booking" means a confirmed service request accepted by a Helper
- "Service" means the personal assistance service selected by the Customer
- "We", "Us", "Our" means Yupji Technologies Private Limited
2. Eligibility
- You must be at least 18 years of age to register as a Customer
- You must provide accurate and complete information during registration
- One phone number can register only one account (Customer or Helper, not both)
- You must reside in or be present in a city where Yupji operates
- You must have a valid UPI-enabled bank account for payment
3. Account Registration
To use the Platform, you must register with your mobile number, which is verified by OTP. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. Notify us immediately at grievance@yupji.com if you suspect unauthorised use.
You must set two 4-digit Security PINs (Check-in PIN and Check-out PIN) during registration. These PINs are shown to Helpers at the start and end of each booking to verify physical attendance. Keep these PINs confidential — do not share them with anyone other than your assigned Helper during an active booking.
4. Booking and Services
4.1 How Bookings Work
- You select a service, duration, location, and preferred timing
- Our system matches you with a nearby available, verified Helper
- A Helper must accept your request within the allotted window (typically 45 seconds)
- If no Helper accepts, your booking is marked as unfulfilled and no charge is made
- You will receive a confirmation with the Helper's name and designation once accepted
4.2 Pricing
All prices are set by Yupji and displayed before booking confirmation. You pay:
- Service charge: hourly rate x actual duration (minimum = booked duration)
- Platform fee: 5% of the service charge
- Add-on charges: any additional equipment declared by the Helper and accepted by you
Prices may vary by city and may include festival/seasonal multipliers applied by Yupji. The effective price is shown before you confirm the booking.
4.3 Payment
All payments are processed via UPI AutoPay. By setting up an AutoPay mandate, you authorise us to debit your UPI account after service completion. Payment is triggered only after the Helper enters your Check-out PIN, confirming the job is complete.
If AutoPay fails, we will retry up to two times. You can also pay manually through the app. Helpers are always paid within 7 days regardless of payment status — we do not withhold Helper earnings due to customer payment delays.
Your AutoPay mandate is limited to the amount shown during setup (currently ₹5,000 per transaction, subject to change). If your booking estimate exceeds this limit, you will be prompted to update your mandate.
4.4 Wallet
Your Yupji Wallet may contain credits from referrals, dispute resolutions, or promotional activities. Wallet credits are used automatically to offset booking charges when available. Credits are non-transferable, non-encashable, and expire as specified at the time of credit. Unused wallet balance is forfeited upon account deletion after the 30-day cooling period.
5. Cancellations and Refunds
The following cancellation policy applies:
- More than 2 hours before scheduled start: Free cancellation
- 15 minutes to 2 hours before start: 20% cancellation fee of booking value
- Less than 15 minutes before start, or after Helper taps 'I'm on my way': ₹50 show-up fee
- Helper no-show (verified): Full refund to your original payment method or wallet
- Helper late by more than 30 minutes: You may cancel for free
Refunds to wallet are processed instantly. Refunds to UPI are processed within 5-7 business days, depending on your bank.
6. Customer Responsibilities
- Be present at the service location at the agreed time
- Provide a clean and safe working environment for the Helper
- Share your Check-in PIN only when the Helper has physically arrived
- Share your Check-out PIN only when you are satisfied the service is complete
- Treat Helpers with respect — abusive behaviour may result in account suspension
- Do not request the Helper to perform tasks outside the scope of the booked service
- Do not offer or arrange cash payments outside the Platform
- Do not solicit the Helper's personal contact details for future bookings outside the Platform
7. Prohibited Conduct
The following are strictly prohibited and may result in immediate account suspension:
- Creating false or misleading bookings
- Providing cash payments to Helpers outside the Platform
- Attempting to solicit Helpers to work outside the Platform
- Abusive, threatening, or discriminatory behaviour toward Helpers
- Sharing your account with third parties
- Misusing the dispute or refund system
- Sharing a Helper's personal information without consent
8. Limitations of Liability
Yupji is a technology platform that facilitates connections between Customers and independent Helpers. Helpers are not employees, agents, or contractors of Yupji. We do not provide the services ourselves.
Yupji's total liability for any claim arising from your use of the Platform is limited to the amount you paid for the specific booking giving rise to the claim.
We are not liable for: loss or damage to property, personal injury, delay in service delivery, or any indirect or consequential losses — unless caused by our gross negligence.
We strongly recommend not leaving valuables accessible during a service and being present or having a trusted adult present during service delivery.
9. Play with Kids Service
This service has special requirements:
- A parent or guardian must be present in the same premises at all times
- You must tick the safety acknowledgement before confirming this booking
- Helpers for this service must be 21+ years old with police background verification
- If you leave the premises during the service, the Helper is authorised to end the job and report it
10. Intellectual Property
All content on the Platform, including logos, design, text, and software, is owned by Yupji Technologies Private Limited. You may not copy, reproduce, or distribute any part of the Platform without written permission.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any dispute arising from these Terms shall first be subject to internal grievance resolution through our Grievance Officer. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.
12. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated through the app, and your continued use after 7 days of notification constitutes acceptance. The current version and effective date are always shown at the top of this document and in the app.
13. Grievance Officer
For complaints, disputes, or queries about these Terms:
Bhupendra Kumar Verma, Founder
Yupji Technologies Private Limited
grievance@yupji.com
Response within 30 days
Yupji Technologies Private Limited | Indore, MP | grievance@yupji.com